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I know I've bitched a lot about work, but here goes again:
Background: We're setting up an e-mail account in Outlook Express
Caller: It says "Display name"
Me: This is where you enter your name as you want it to be displayed when you send mail to people
Caller: So I want it to be [caller's name].com?
Me: No, you probably just want to put your name there, this is how people will know that the e-mail you send them is from you.
Caller: *long, long, long pause, peppered with loud, melodramatic sighing, and sporatic, slow typing*
Me: *muted sound of me bashing my head against my desk*
Caller: Okay, what now?
Me: You entered your name?
Caller: Yes.
Me: Okay, click on the "Next" button.
Caller: "Next?"
Me: Yes.
Caller: Click on it?
Me: Yes, please.
Caller: Okay.
Me: Okay. Now, you're going to enter your email address, please enter [his email address].
Caller: ...so this is where I do the shift thing?
Me: Yes, the @ is "shift-2."
Caller: *the slowest typing I've ever heard, seriously like 3 whole minutes passed here*
Caller: I'm sorry, I not very good at this.
Me: That's okay. If you've got the e-mail address entered, please click next.
Caller: Click next?
Me: Yes, please.
Caller: Okay, "my incoming mail server is a POP3 server?"
Me: Yes, please click in the entry field and enter [incoming mail server]
Caller: Click it?
Me: Yes please.
Caller: Nothing happens.
Me: Please click in the field marked "My incoming mail server:" and type [incoming mail server]
Caller: Nothing happens.
Me: Nothing happens when you click in the white field, you don't see a flashing cursor?
Caller: Yes, I see a flashing cursor.
Me: Please type [incoming mail server]
...
And so on.
God help me. Fucking AOL expatriates.
Posted at: 22:00
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